getting it right for families and au pairs
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Member of International Au Pair Association
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We comply with the Data Protection Act, please see below the guidelines quoted from Information Commissioner's Office website. (ICO)


We use a secure, UK based server and for extra protection we ask you to choose your password to access your data on our site.

We collect personal information from you that is relevant to the introduction process of au pairs to families, allowing us to introduce relevant prospects only.
The information is only disclosed to members of our team and to relevant prospective au pairs and their agency for a limited duration.

To support the introduction process, we provide you with e-mail messages, giving you helpful information during the introduction process and pre-and post au pair start date. 

We are an approved Merchant Service Provider with HSBC and are validated to process card payments by phone.

Once you register, you will automatically receive our newsletter with further relevant information. You may at any time unsubscribe from our newsletter. We may also be using your data for market research and the tracking of sales data. By using our site you are giving us permission to use your information in this way.

We will not disclose your information to other parties without your permission unless we are legally required to do so.


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie. Cookies may be used in the following ways:
  • To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Two types of cookies may be used on this website, -session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Wording on ’cookies’ sourced from ’all about cookies’ created by Interactive Advertising Bureau Europe.

The Data Protection Act requires all organisations which handle personal information to comply with a number of important principles regarding privacy and disclosure.

The Act states that anyone who processes personal information must comply with eight principles. These state that information must be:
  • Fairly and lawfully processed
  • Processed for limited purposes
  • Adequate, relevant and not excessive
  • Accurate and up to date
  • Not kept for longer than is necessary
  • Processed in line with individuals' rights
  • Secure
  • Not transferred to other countries without adequate protection
We are an approved Merchant Service Provider with HSBC and are validated to process card payments by phone in accordance with the Payment Card Industry Data Security Standards (PCI DSS)


We chose our partners with care and where possible we have partnered with sites who show the same commitment to security. However we cannot be responsible for their policies, even if you access them using links from our website and recommend that you check each site you visit. 

If you have any questions, or you would like to find out more about the Data Protection Policy you can write to:

Smart Aupairs
Data Controller